Anyone have any experience fixing this or any ideas?
Is this on a PC, Mac, Android, iPhone or something else? Also what are you trying to connect to? I have some issues that are similar when trying to connect from my Android phone to Windows PC. However if I give the phone about 30 seconds before trying to connect it works fine most of the time. However I can’t be sure the issues are the same since a VPN is involved. I do have Adguard installed which creates it’s own internal VPN so it is possible you are having the same issue I see.
Hey u/Poles_Apart ,please make sure your firewall doesn’t interfere with AnyDesk’s connection, take a look at our Help-Center article:
https://support.anydesk.com/Firewall
If this doesn’t help, try disabling “Allow direct connections” in “Settings->Connection” and then “General”.
Alternatively, try adding “/np” at the end of the AnyDesk-ID/Alias you’re trying to connect to. e.g. “000111222/np” or “test@ad/np”.
Exactly the same issue I have, connection becomes irresponsive after a couple of minutes!
Firewall should be ok, it’s just NordVPN that doesn’t seem to like AnyDesk that much!
I have the same issue
Sounds like a lot of trouble using that software, but here is my suggestion, use AweSun remote software as an alternative, its simple to set up and easy to use, and I 've never encountered the problems in your description before. the best part is that it is free so it really beats up the other pricy ones 
Im putting the download link here in case you want to give it a try: https://sun.aweray.com/download
Not sure if anyone found a solution to this as i too am having that issue. What i found was that nordvpn does not allow port forwarding in any sense. So anydesk cannot maintain the connection as it uses the ports to forward and retrieve the data. This is what i have found via support channels.
Figured it out guys,
so basically on both sides use split tunneling and add the app to not use NordVPN. vpn, it works in a pinch; i am just connecting to my pc on my network so it worked for me
Pc, don’t have ad guard. It’s weird because it didn’t work for a while then it worked for a month and now it doesn’t work again.
Hey u/AnyDeskSupport , I’ve seen you refer to /NP in another post on the subreddit and have not been able to determine what it does. Any light you are willing/able to shed on what this magical argument? It’s been a temporary workaround to connection issues that have cropped up with a specific install but I’d prefer not to rely on a “black box” solution, as it may be, in order to do remote collaboration.
Thanks for the response. I tried the suggested solutions but they did not work. For more context anydesk works fine when I do not run Nord VPN, but once turning nord on the connection will only stay for about a minute and then it kicks me out. Closing the VPN connection allows the anydesk connection to remain live until I close it. It does not matter what country I connect to, the issue remains.
Hello, any follow up to this? Another user has posted the same issue with nordvpn in this post.
Is there a way for me to formally flag this as a bug for your support team to review?
I posted to their support again in this thread, hopefully they follow up.
This worked for me! For clarity, you need to go into NordVPN, Settings, Split tunneling - https://i.imgur.com/upk0z37.png
Keep Split tunneling switched to On, set type to “Disable VPN for selected apps”, then Add Apps and find Anydesk on the list (was at the top for me).
Hey akatsuki_hero , /np stands for “no-punch”, which will equal to the established connection being a non-direct connection. This means that every connection made from that computer has a flag set in the connection request that indicates that this connection should go through our servers. The remote side will honor that flag and not attempt to create a direct connection either.
When you first start the AnyDesk client, it automatically logs into the AnyDesk network with its AnyDesk-ID. If direct connections are enabled for both the local and remote devices, then the AnyDesk network attempts to connect the local device to the remote device directly. If direct connections are disabled or a direct connection could not be established, then their connection is routed through the AnyDesk network.
Hey u/Poles_Apart , please contact us through [email protected]. Through this way we can also analyze the issue in more detail, as well as create an official report, should need be.
Thank you in advance.
Found the “/np” option while trying to solve my connection issues. Have encountered multiple connection challenges when traveling across different ISPs in different countries and different network connections. Since I’ve been using it, all of them have been solved. Wish this was more widely known or even better, something that can be baked into Anydesk clients that encounter failed connections.